RollXO Casino FAQ, Answers to frequently asked player questions

RollXO Casino Online understand that you may have various questions about our online casino, and we’re here to provide you with the answers you need. Whether you’re new to online gaming or a seasoned player, our FAQ section is designed to help you find information quickly and easily.

Our goal is to ensure you have a seamless and enjoyable experience. We’ve compiled answers to the most common questions about account management, deposits and withdrawals, bonuses and promotions, games and software, security and fairness, and customer support. If you can’t find the answer you’re looking for, our friendly customer support team is always here to assist you.

Please take a moment to browse through our FAQ sections below. We hope you find this resource helpful and informative. Happy gaming!

How do I create an account?

To create an account, click on the “Sign Up” button at the top-right corner of the homepage. Fill in the required information, including your email, password, country of residence, and currency. Confirm your age and agree to the terms and conditions, then click "Sign Up" to complete the registration.

How do I reset my password?

If you have forgotten your password, click on the “Forgot Password” link on the login page. Enter your registered email address, and we will send you instructions on how to reset your password.

How do I update my account information?

To update your account information, log in to your account and navigate to the “Account Settings” section. Here, you can update your personal details, contact information, and preferences.

What payment methods are available?

We offer a variety of payment methods, including credit cards, debit cards, e-wallets, and bank transfers. Please visit our Payments page for a full list of supported payment options.

How do I make a deposit?

To make a deposit, log in to your account and go to the “Cashier” section. Select your preferred payment method, enter the deposit amount, and follow the on-screen instructions to complete the transaction.

How do I withdraw my winnings?

To withdraw your winnings, log in to your account and navigate to the “Cashier” section. Select the “Withdraw” option, choose your preferred withdrawal method, and enter the amount you wish to withdraw. Follow the instructions to complete the withdrawal request.

How do I claim a bonus?

To claim a bonus, go to the “Promotions” page and select the bonus offer you want to claim. Follow the instructions provided, which may include entering a bonus code, making a qualifying deposit, or meeting other specific requirements.

What are the wagering requirements?

Wagering requirements are the number of times you must wager the bonus amount before you can withdraw any winnings. For example, if you receive a $100 bonus with a 20x wagering requirement, you must wager $2,000 before you can withdraw your winnings. Please check the terms and conditions of each bonus for specific wagering requirements.

Can I withdraw my bonus funds?

Bonus funds can be withdrawn once you have met the wagering requirements. Until then, bonus funds are used to play games but cannot be withdrawn.

What types of games are available?

We offer a wide variety of games, including slots, table games, live dealer games, and specialty games. Our game library features popular titles from leading software providers to ensure a high-quality gaming experience.

How do I find a specific game?

You can use the search bar at the top of the games lobby to find specific games. You can also browse games by category or software provider.

Can I play games for free?

Yes, many of our games offer a free play or demo mode. This allows you to try out the games without wagering real money. Simply click on the game you want to play and select the “Play for Fun” option.

Is my personal information safe?

We take the security of your personal information very seriously. We use advanced encryption technology to protect your data and ensure it is stored securely. For more information, please read our Privacy Policy.

Are the games fair?

All our games use a Random Number Generator (RNG) to ensure fair and unbiased results. Our RNG is regularly tested and certified by independent auditing agencies to ensure the integrity of our games.

How do I set account limits?

We offer various responsible gaming tools to help you manage your gaming activities. You can set deposit limits, session time limits, and loss limits through your account settings. If you need further assistance, please contact our customer support team.

How do I contact customer support?

You can contact our customer support team via email, live chat, or phone. Visit our Contacts and Support page for detailed information on how to reach us.

What are the customer support hours?

Our customer support team is available 24/7 to assist you with any questions or concerns you may have. We strive to provide prompt and helpful support at all times.